Technical diagnosis
Root-cause investigation of one specific problem, with a written technical report.
- Root-cause investigation
- Technical findings with evidence
- Recommended fix, scope and estimate
Services
WooCommerce engineering services
Every engagement starts from the same principle: find the root cause before changing anything. Prices are starting prices — complex WooCommerce problems are scoped after diagnosis.
Emergency fix
For urgent or complex production problems that need immediate investigation.
- Checkout, payment or order failures
- Fatal errors after updates
- Assessed by severity, availability and scope
Senior technical partner
Ongoing senior WooCommerce engineering for stores and agencies.
- Reserved engineering time
- Updates reviewed before production
- Escalation path for difficult problems
Specialist services
- Payment troubleshootingGateways, failed transactions, callbacks, webhooks, 3DS and order/payment mismatches. Scoped after diagnosis
- Checkout troubleshootingCheckout failures, AJAX and Store API errors, validation, guest checkout and payment handoff. Scoped after diagnosis
- WooCommerce performanceDatabase, PHP, caching, Action Scheduler, server and application performance. Scoped after diagnosis
- HPOS supportMigration, compatibility, custom code and order data issues. Scoped after diagnosis
- Custom WooCommerce developmentCustom functionality, integrations, APIs, webhooks and complex WooCommerce work. Scoped after diagnosis
- Agency technical partnershipDifficult client problems handled by a senior engineer while you keep the client relationship. Scoped after diagnosis
Prices shown are starting prices. Complex WooCommerce problems are scoped after diagnosis.
How an engagement runs
From the first message to a documented fix.
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01
Request
You describe the problem through the diagnosis form. No passwords or keys — only what is failing and what changed.
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02
Assess
An engineer reviews it and replies with the recommended next step: diagnosis, emergency work, or a pointer if it is not a WooCommerce problem.
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03
Access
Access is agreed securely and kept to the minimum needed, preferably on a staging copy.
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04
Investigate
Root-cause investigation across code, plugins, data, server and integrations. You get the findings in writing.
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05
Fix and document
The agreed fix is implemented, tested and documented: what happened, what changed, and how to avoid it.
FAQ
Frequently asked questions
Why do you start with a diagnosis instead of a fixed price for the fix?
Because the same symptom can have very different causes. A checkout that stops working can be a PHP fatal error, a gateway change or a cached page. Pricing the fix before the cause is known means either overcharging or cutting corners. The diagnosis gives you the cause and a scoped estimate first.
Are the prices fixed?
No. Prices shown are starting prices. Complex WooCommerce problems are scoped after diagnosis, and you agree the scope before any larger work starts.
Do you offer 24/7 support?
No. WooRescue HQ is not a 24/7 helpdesk. Urgent technical issues are assessed based on severity, availability and scope.
Do you install plugins or do general WordPress maintenance?
No. The work is senior WooCommerce engineering: diagnosing and fixing difficult problems, performance, HPOS, integrations and custom development.
$ describe the problem
Have a WooCommerce problem?Request a diagnosis.
Tell us what is failing, what changed recently and the business impact. We review every request and recommend the appropriate next step.
Request a diagnosis
See services and prices
Never send passwords, API keys or card data through the form.